Rub a dub dub, no Jewelry in the tub! Harmful chemicals they contain could also do a number on your personalized Jewelry. Too much sudsing in the shower while wearing your personalized necklace, bracelet, or rings can cause a film to form over the precious metal, dulling the sheen and diminishing its gorgeous shine. Makeup first, then accessories Perfume, Lotions, hairspray, and some cosmetics contain chemicals that can be harmful to your Jewelry. It is always best to apply your makeup first and then put on your Jewelry in order to minimize exposure that can be damaging. Take it off before you sweat it off Make sure to remove your Jewelry before all intense physical activity. This will protect it from reacting to the chemicals in your sweat or from any damage that may occur in contact sports. Jewelry and pools don't mixPools and jacuzzis are full of chlorine that, if exposed for too long, can cause your Jewelry to discolor . So play it safe: When you're stripping down into your bathing suit, take off your Jewelry too. Don't clean with the gleam Harmful chemicals and Jewelry don’t mix. The chemicals in cleaning products can be harmful to the quality and longevity of your precious Jewelry pieces. Be smart about safekeeping Properly storing your Jewelry will do wonders for keeping it looking new. Keep your customized Jewelry in a box where it won't get tangled up with other items or damaged from too much movement.

Shipping & Delivery Processing times: Ready to Ship items are normally shipped within 24 hours. Personalized items require around 2-3 weeks for production at this time. Our turnaround time is only an estimation, never a guarantee due to the unforeseen intake of orders at any given hour of the day. These items are truly handmade by our staff and take a lot of time and care to perfect. Notice: No changes can be guaranteed once you've placed your order so please double check your items and shipping address before placing your order. The majority of our personalization options are case-sensitive. The Process:After you place your order, we will update you every step of the way via email. You can also check the status of your items at anytime with our Tracking Page When your package has shipped, you will receive another email with the shipping confirmation email and a tracking number to follow your package as it makes its way to you! Notice: Dorado reserves the right to ship orders combined or individually. Shipping Rates: All domestic shipments are free above Dhs 100 Aed. If you select expedited shipping at checkout then you may be charged for more. Domestic shipments are normally shipped and tracked through Aramax. Estimated time for delivery: Be advised that many factors contribute to delivery time. Personalized & handmade items can take approximately 1 - 2 weeks for delivery. Once an order has been shipped, please allow 4 to 7 business days for arrival.

Cancellations Personalized Items: The cancellation request for personalized items must be submitted within 12 hours of the order being placed. Due to the efficiency of our production process, we are unable to cancel orders once 12 hours have passed. We appreciate your understanding. Dorado is dedicated to ensuring a quick and seamless delivery experience. Non-Personalized Items: Once an order is placed, it enters our processing queue immediately. Due to the efficiency of our production process, we are unable to cancel orders once they have been confirmed. You may submit a return request after your item is delivered. We appreciate your understanding. Personalized Returns: Due to the custom nature of personalized items, we cannot offer returns or exchanges for personalized items. Your personalized jewelry is designed just for you! However, if there is an issue or defect with your order, we will replace it at no additional cost. We strive for 100% customer satisfaction so if you are unhappy with a personalized item, we ask that you reach out to our customer service team (support@dorado.com) and we will work with you to make things right. *Please note that once you order a personalized item we begin working on it right away so we cannot accept edits for personalized orders. Non-personalized Returns: If you’re not satisfied, you can exchange or return non-personalized items within 30 days of your purchase. Unfortunately, we can’t offer you a return or exchange if 30 days have passed. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not support international returns at this time. All international orders are final sale.